Housing & Property Services
Your relocation & property support partner
A technology-led relocation, property support and logistics partner for housing associations, local authorities, property managers, agents and developers.
Our Services
Support across the property lifecycle
One coordinated partner for moves, clearance, storage and resident support.
Tenant Relocations
Coordinated, respectful moves for tenants — planned and managed end to end.
Emergency Moves
Rapid response for urgent rehousing, often within 24 hours.
Property Clearance
Full or partial clearance with responsible, documented disposal.
Storage Coordination
Short or long-term storage arranged around the move schedule.
Vulnerable Resident Support
Sensitive, patient handling for residents who need extra care.
Packing Services
Professional packing, labelling and unpacking to reduce disruption.
Void Property Support
Turnaround support to get void properties ready for re-letting.
Graffiti Removal
Fast, discreet removal to keep properties presentable and safe.
Why Smoovely
Built for partners who expect more
Reliability, communication and accountability at every stage.
Dedicated Coordination
A single point of contact managing every move from referral to completion.
Customer Updates
Proactive updates keep your teams and residents informed at each stage.
Technology-Driven Processes
Digital capture, scheduling and tracking replace paperwork and phone tag.
Move Documentation
Records and photos captured for auditing, compliance and peace of mind.
Flexible Scheduling
From emergency call-outs to planned programmes, we work to your timescales.
Trusted Partner Network
Vetted specialists for clearance, storage, packing and property support.
Feedback Monitoring
Every move is followed up so quality is measured, not assumed.
Suitable For
Who we partner with
A Relocation Partner, not a Removal Contractor
Built for ongoing relationships
Smoovely works as a long-term relocation partner — supporting framework agreements, property support, resident support and end-to-end relocation management — rather than delivering one-off removals. We plan around your programmes, not just single jobs.
Rapid Response
Emergency Relocation & Property Support
When something goes wrong, we mobilise quickly — supporting residents and properties at short notice.
Service Delivery Model
One point of contact, complete coverage
Smoovely delivers core services directly and coordinates approved partners for everything else — so you manage a single relationship.
Core Services
Delivered directly by Smoovely.
- Tenant Relocations
- Home Removals
- Office Moves
- Storage
- Property Clearance
- Graffiti Removal
- Packing Services
- Logistics
Partner Services
Delivered through approved partners, coordinated by Smoovely.
- Deep Cleaning
- Locksmith Services
- Property Maintenance
- Painting & Decorating
- Pest Control
- Flooring
- Utilities Coordination
Smoovely acts as your coordinator and single point of contact — managing both core and partner services on your behalf.
Service Tiers
Choose the level of support you need
From a straightforward move to a fully managed relocation programme.
Bronze
Move Only
- Vehicle
- Crew
- Insurance
Silver
Relocation Support
- Move
- Packing
- Resident Updates
- Documentation
Gold
Most completeManaged Relocation
- Move
- Packing
- Storage
- Tenant Liaison
- Progress Updates
- Reporting
- Partner Coordination
Framework & Partnership Agreements
Ongoing service relationships, not one-off transactions
Smoovely supports organisations through ongoing service relationships rather than one-off transactions — with clear benefits built in.
Customer Journey
How a move runs, end to end
- 1Referral
- 2Assessment
- 3Move Plan
- 4Execution
- 5Completion
- 6Feedback
- 7Reporting
Technology & Communication
Digital by default, human where it matters
Enquiries, scheduling and updates are handled through structured digital processes — so nothing is lost, everything is auditable, and your teams and residents stay informed. Behind the technology is a dedicated coordinator who owns each move.
This is what sets us apart from traditional movers: a connected platform spanning quoting, delivery, feedback and reporting — not a phone number and a van.
- Quote Configurator
- Move Packs
- Structured Customer Journey
- Feedback Capture
- Review Collection
- Lead Attribution
- Reporting
- Communication Workflows
Reporting & Insight
Monthly reporting for accountable partners
Housing associations and local authorities receive regular reporting so performance is visible, measurable and easy to share with stakeholders.
Let's discuss your requirements
Tell us about your properties and residents, and we'll put together a tailored proposal. No obligation, no pricing pressure — just a conversation about how we can help.